According to the Windsor Star, in a report published February 26, patients are, “… more dissatisfied with their health care (here) than almost anywhere else in the province, …”
This is based, reportedly, on data collected by the Erie St Clair Local Health Integration Network (LHIN). The LHIN is a bureaucratic, middle-organization between the provincial government and healthcare providers.
This dissatisfaction is nothing if not an interesting finding.
There are some who are quick to suggest it may be overblown, focusing too much on people who complain. It could be, and this is a supposition, too often those who benefit from the exceptional services provided by the two campuses of the local acute care hospital and the single campus of the non-acute care hospital, are less inclined to report on their supervised journeys back to wellness.
They simply take for granted the care offered by the city’s outstanding facilities.
This non-reporting might be a problem for which they should not be forgiven, particularly those who admit to not letting the hospitals know their views.
Those who suffer the indignity of a life-threatening massive heart attack have a considerable number of reasons to be grateful. Particularly so if they find themselves suddenly in the catheter lab; something they probably never knew existed at Windsor Regional’s Ouellette campus.
There, they benefit from the expertise of two of the most outstanding cardiologists around, and from an almost non-invasive method to effectively and quickly deal with choked arteries.
Some in the city are pained to remember the days, not all that long ago, when such a facility did not exist west of London, and all of the complications that such a situation created.
There are patients who may be too quiet after experiencing first-hand the over-caring and compassionate nurses who operate the hospital’s cardiac intensive care unit, providing exceptional after-surgery outcomes.
Those who have met death at their doorstep, and managed to sneak by, immutably find themselves welcoming the ongoing attention of the team of social workers, nutritionists, nurse practitioners, and kinesiologists of Hotel-Dieu Grace’s Cardiac Wellness and Pulmonary Rehabilitation Program.
There, participatory medicine is dispensed in a modern gymnasium where recovering patients work up a sweat on the treadmills, stationary bicycles, and walking track to elevate their heart rates, ensuring more enjoyment from life still to come.
The fact the unit exists is testament to a city fully supportive of its healthcare and the generosity of multiple benefactors, including those who participate in the annual Bob Probert Memorial Ride.
Windsor has healthcare that is there when it is needed. But, what is most important is the pride that those within its hospitals walls have in their work.
There are few who would argue against the LHIN seeking complaints. In fact, Florence Nightingale once said, “[Were] there none who were discontented with what they have, the world would never reach anything better.”
However, it is incumbent on the apparent silent majority, the ones who are satisfied, to say more.
Robert Tuomi can be heard at noon every Thursday co-hosting Talkin’ ‘Bout Windsor on CJAM 99.1 FM. Listen on demand to previous episodes or catch the discussion live and join in.